FAQS
purchasing and general enquiries
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When you see a piece you like on my website, simply email me. bastinetheartist@gmail.com
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Yes, A commission is a collaboration between client and artist. There is a process which should be enjoyable for you and I.
Please e-mail me for more information bastinetheartist@gmail.com
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This can come in many forms, from selecting art for you (not necessarily mine). To myself creating a piece under your direction. Lets discuss. email bastinetheartist@gmail.com for your wishes/wants or needs.
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Yes definitely. We would determine the deposit/down payment and the payment schedule-sign a contract, then once your artwork is paid in full you can pick it up, or I will send it to you.
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Yes but Since I work from a home workshop and not a commercial premises it can only be by appointment.
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Yes, and at times I will commission for, corporate, interior designers and offices.
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For multiple purchases, perhaps.
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……..This is such a personal decision. I would recommend, if you see a piece that you think is wonderful, and you have, “just the place for it”. BUY IT on the spot. Many times people have put their decision off, only to discover that someone else also loved it and bought it.
Most galleries and artists will have terms that will allow you to place your piece on hold.
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We’ll work together on what is best for your piece. Please email me for advice
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Do not touch, as oil and dirt may stain the surface. Wear gloves. Avoid placing your art in direct sunlight. Avoid extreme temperatures and humidity. You may lightly dust, never wash or use chemicals. For a more detailed explanation on your specific piece, please email me.
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Should one of my pieces become damaged, depending on the extent, I may be able to repair it. I would typically ask you to bring it to me, or for you to send some photos of the damage.
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Once your piece is chosen I can approximate your shipping costs and when you should expect to receive your order. As you can imagine the price will differ from a local address, to one in another country. I will give you a fixed price once I have spoken with the shipper. This price will include insurance.
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It is important you are happy. Hence I offer a replacement policy or refund for a damaged in transit artwork. Works found damaged upon receipt can be returned at no cost to the purchaser, if I arranged the delivery it will be insured. Please contact us by email within 2 days of receiving your order, with a description and photos of the damage. In some cases the damage can be repaired.I cannot however offer refunds or replacements for a change of your mind. Goods are to be returned in original packaging within 21 days for overseas goods, and 7 days within New Zealand This is void if you choose your own or a non-signature required service.
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The client will own the physical artwork. However, the Artist retains all intellectual property rights to the artwork.
The artist or his estate is to gain 5% of any future sale of the artwork.
The Artist retains the right to reproduce the artwork for portfolios, marketing, exhibitions, and other professional purposes.
The client may not license or sublicense the artwork to any third party without the written consent of the artist.